Refund policy
Last Updated: August 29, 2026
Our Return & Refund Policy
We want you to be satisfied with your purchase.
Because many ZeeDistrict products are made to order, our return and refund options depend on the reason for the request.
Return Deadline: 30 days from the date of delivery for eligible damaged, defective, misprinted, or incorrectly fulfilled products.
Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery.
Please provide:
- Order number
- Name used when placing the order
- Description of the issue
- Photos of the product
- Photos of the packaging, when applicable
- Tracking information, when applicable
After reviewing the issue, we may provide a replacement or refund when eligible.
Wrong Product
If you receive a product, size, design, or item different from what you ordered due to a fulfillment error, contact us within 30 days of delivery.
If the issue is confirmed, we may provide a replacement or refund.
Damaged During Shipping
If your product arrives damaged, contact us within 30 days of delivery and provide photographs of the product and packaging.
We will review the issue and determine the appropriate resolution.
Change of Mind
Because many products are made to order, we do not accept returns solely because a customer changed their mind unless otherwise required by applicable law or expressly stated on the product page.
Incorrect Size or Color Selected by Customer
Customers are responsible for selecting the correct size, color, design, and product before completing their order.
We do not guarantee returns, refunds, or exchanges resulting from incorrect customer selections.
Personalized Products
Personalized or customized products may not be eligible for return or refund due to customer-submitted personalization errors or a change of mind.
If the product itself is defective, damaged, misprinted, or incorrectly produced, contact us within the applicable timeframe.
Lost Packages
If a package is confirmed to be lost in transit, we may provide a replacement or refund depending on the circumstances.
Please see our Shipping Policy for information about delayed and missing orders.
Incorrect Address
Customers are responsible for providing an accurate shipping address.
If an order is returned or cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for a replacement.
Restocking Fees
We do not charge restocking fees for approved returns or refunds.
Refunds
If a refund is approved, it will generally be issued to the original payment method.
Approved refunds will be processed within 7 business days after the refund is authorized.
After we process the refund, the time required for the funds to appear in your account may depend on your payment provider or financial institution.
Exchanges
We do not guarantee exchanges for products ordered in the wrong size, color, or style.
Defective, damaged, misprinted, or incorrectly fulfilled products may qualify for a replacement.
Return Instructions
Do not send an item back without contacting us first.
If a return is approved, we will provide the applicable return instructions.
How to Request a Refund or Replacement
Contact:
ZeeDistrict
Email: OneTechDigitalSolutions@gmail.com
Phone: +1 (469) 237-8188
Please include your order number and relevant information about the issue.
We aim to respond within 1–3 business days.
Address
6688 John Hickman Pkwy
Frisco, TX 75034
United States